.png){kind=logo}
_edited_edited_edited_edited.png){kind=small}
HOME
About us & me
Our Mission to to help you and your team become the Best!! We have years of experience creating and implementing training that WORKS! Turnover is costly and your customers don't want to live through it.
Digital Service Experience Program Specialist
During my tenure with this team, we launched and trained various training programs across the country. XTime appointment and Inspection, CDK Edge Write-Up, and Inspection.
Helped create platform and requirements to communicate and notify customers of appointments, service updates, and follow-up.
Launched 155 stores with CenPOS integration with CDK.
Including awareness, training, launch and post support.
Fixed Operations Trainer
5 Years working as Fixed Operation Trainer with AutoNation
Holding over 1,000 training sessions with Service Advisors and BDC staff. Courses included Sales Training, Phone Skills, Advisor Onboarding, Tires, various CRM tools; Texting, Service Pricing, CDK Edge Inspection Tool.
Created award winning 'Tuesday's Tip' to share tips and tricks within the world of Fixed Operations.
Service Manager
Over 11 years experience managing the Service Department
5 Years at River Oaks Chrysler - Service Lane & CSI
2 Years at Mercedes-Benz of Houston - Service Manager
3 Years at Mercedes-Benz of Pompano - Service Manager
1 Year at Mercedes-Benz of Delray - Service Manager
Service Advisor
3 years of Experience writing Service at Bridgestone / Firestone
1-year experience approving service at Wheels Inc. | Fleet
4 Years of Experience writing Service with various brands; Ford, Chrysler, and Mercedes-Benz.
Cindy Lawrence
Learning and Development | Training & Coach within Automotive Industry | CDK GURU for Service | CDK Edge | CenPOS Integration within CDK
Fort Lauderdale, Florida, United States
Work History
AutoNation
16 years 1 month
Digital Services Experience Program Specialist
Full-time
Jul 2016 - Jun 2020 4 yrs
Fort Lauderdale, Florida, United States
During my tenure with AutoNation, I spent 4 years working with our Corporate team to launch several projects in the field. My team was responsible for creating and launching a texting tool in all our stores. We also launched CDK's inspection tool CDK Service Edge / Ford SMARTT with 25 stores. This rollout included updating the Service Pricing tool (SPS), enhancing the inspection from with Operation Codes, and recommended items for caution and failed items. I took the lead role in helping launch 156 stores with e-Payments. This included ordering, installing, communication and training the field with how-to documents and recorded webinars.
Customer Care Trainer - Eastern Region
Full-time
Feb 2011 - Jul 2016 5 yrs 6 mos
Fort Lauderdale, Florida, United States
Mercedes-Benz of Pompano - Service Manager
Full-time
Jan 2008 - Feb 2011 3 yrs 2 mos
Pompano Beach, Florida, United States
Mercedes-Benz of Houston North - Service Drive Manager
Full-time
Jan 2004 - Dec 2007 3 yrs 7 mos
Houston, Texas, United States
Mercedes-Benz of Houston Greenway - Service Consultant
AutoNation Full-time
Apr 2000 - Jun 2003 3 yrs 3 mos
Houston, Texas, United States